Getting home care shouldn't be complicated.
We've simplified it into four straightforward steps. You'll have peace of mind knowing your loved one is in good hands.
Start with a conversation
We get to know your situation, your loved one's needs, and your preferences. No jargon, just real talk. Call us at (724) 555-0123 or start your conversation online.
Create a care plan
Based on what we learned, we design a personalized care plan that fits your needs—whether it's a few hours a week or full-time support. We'll review it with you before moving forward.
We find the right match
We carefully select a caregiver whose skills, personality, and values align with what your loved one needs. Quality over quantity—we do this right.
Care begins
Your caregiver starts their visits. You'll have real-time visibility through the Porter app, and we're always here if you have questions or need to adjust anything.
Step 1: Start with a conversation
This is where it all begins. We want to understand your situation, your loved one's specific needs, and what matters most to your family. Some families need help with personal care like bathing or dressing. Others need companionship and support with activities. Some need both.
During this conversation, we'll ask about:
- Daily living needs and any health considerations
- Preferred schedule and days of care
- Any preferences or concerns about a caregiver
- Budget and how you might be paying for care
- Your timeline for getting started
We'll be honest with you about whether we're a good fit and how we can help. If there's anything we can't address, we'll tell you that too.
Family discussion or phone call
Warm, approachable setting
Step 2: Create a personalized care plan
Once we understand your situation, we create a detailed care plan. This isn't a generic template—it's specific to your loved one. It outlines exactly what care will be provided, when, and how.
Your care plan will include:
- Specific care tasks and activities
- Weekly schedule and visit duration
- Any special instructions or preferences
- Goals for your loved one's well-being
- Communication plan and check-ins with you
Before we move forward, we'll review the plan with you. This is your chance to ask questions, make changes, and make sure everything feels right. You're in control here.
Documents or calendar
Organized workspace
Step 3: We find the right caregiver
Matching the right caregiver to the right family is the heart of what we do. This isn't an algorithm. It's thoughtful work that considers personality, skills, experience, and values.
Here's what we consider when making a match:
- Clinical skills needed for the care tasks
- Your loved one's personality and preferences
- Communication style and patience
- Any special interests or hobbies that might connect
- Reliability and long-term availability
Our caregivers are thoroughly vetted, background-checked, and trained. They're paid fairly, supported well, and treated as professionals. That matters. When caregivers are respected and compensated appropriately, families get better care.
Before your caregiver arrives, you'll meet them, ask questions, and make sure you're comfortable. If for any reason the match isn't right, we'll find someone else.
Professional caregiver portrait
Warm, approachable demeanor
Step 4: Care begins (and we stay involved)
On the first visit, your caregiver will arrive ready to provide the care outlined in your plan. They'll build a relationship with your loved one, establish routines, and quickly become a trusted part of your family's support system.
Your ongoing support includes:
- Real-time visit check-ins through the Porter app
- Detailed care notes after every visit
- Direct messaging with your caregiver and our team
- Regular check-ins with you about how it's going
- Adjustments to the care plan whenever you need them
You're never managing this alone. We're here to answer questions, solve problems, and make sure the care is meeting expectations. If something needs to change—your loved one's needs, the schedule, the caregiver—we make it happen.
Caregiver helping or engaging with client
Comfortable, genuine moment
What sets our process apart
No surprises
We're transparent about our process, our pricing, and what to expect. You'll know exactly how much care costs and what's included from day one.
Real people, real relationships
Your caregiver isn't a rotation of different faces. We focus on consistency and long-term matches because relationships matter in care.
You're in control
The care plan is yours. Need to adjust the schedule, change what care is provided, or try a different caregiver? We make those changes quickly.